[et_pb_section bb_built=”1″ _builder_version=”3.0.47″][et_pb_row _builder_version=”3.0.47″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”4_4″][et_pb_text admin_label=”FAQs Header” _builder_version=”3.0.105″ background_layout=”light”]<\/p>\n
[\/et_pb_text][et_pb_toggle admin_label=”Can I contact a school directly about my booking request?” title=”Can I contact a school directly about my booking?” _builder_version=”3.0.105″ open=”off”]<\/p>\n
Any rental requests in the District (classrooms, gyms, meeting spaces, etc) must be booked by through the Facility Rentals Office. This is never done directly at school level where the focus is on students. Please do not contact the schools directly regarding rentals. This would also apply to any changes or questions you may have about your booking.<\/p>\n
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[\/et_pb_toggle][et_pb_toggle admin_label=”How long does it take to confirm a booking?” title=”How long does it take to confirm a booking?” _builder_version=”3.0.105″ open=”off”]<\/p>\n
We make our best effort to respond to booking requests within 3 business days. Assuming that all the required information is provided on the application form, it typically takes 3-5 business days for the Facility Rentals office to verify availability and obtain approval for a booking. At that point, the Facility Rentals office will then email the user group, and the user group then has 3-5 business days to procure their supporting documents. The booking will then be processed and an invoice sent for digital signature and payment.<\/p>\n
[\/et_pb_toggle][et_pb_toggle admin_label=”How accurate is your availability calendar?” title=”How accurate is your availability calendar?” _builder_version=”3.0.105″ open=”off”]<\/p>\n
The availability calendar is a live document that provides a general idea of what could be available and is constantly changing throughout the day. There are also many factors that contribute to whether a space is available or not. Once applications forms are submitted and we have all the information required, the Rentals Office will work with the school’s administration and any other relevant teams to confirm availability for you.<\/p>\n
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[\/et_pb_toggle][et_pb_toggle admin_label=”Can I visit the school to see the facilities?” title=”Can I visit the school to see the facilities?” _builder_version=”3.0.105″ open=”off”]<\/p>\n
Please contact Facility Rentals<\/a> to check availability first. Once confirmed, we will coordinate an appropriate time after school hours to view the space. Schools should not be contacted directly. All aspects of the booking must be coordinated through the Facility Rentals office.<\/p>\n [\/et_pb_toggle][et_pb_toggle admin_label=”What equipment is provided with the rental?” title=”What equipment is provided with the rental?” _builder_version=”3.0.105″ open=”off”]<\/p>\n Furniture such as desks, tables and chairs are included if requested and available. Please note quantities are limited. Groups are responsible for doing their own setup and teardown so please book time slots accordingly. Custodial service for setup\/teardowns can be booked at extra cost.<\/p>\n PE\/athletic equipment such as score clocks, volleyballs, basketballs, soccer balls, etc are not included in the rental. You are expected to bring your own. Some schools may approve the use of volleyball nets and posts but this must be confirmed at time of booking. Groups are responsible for setting up nets\/posts and putting away any equipment after the event.<\/p>\n Audio-visual equipment is not included in the rental but groups may bring their own projector, screen and\/or speakers if approved by the school administrator. Groups are responsible for setting up their own A\/V equipment. Please note that the School District does not provide large power outputs or special outlets for audio-visual equipment.<\/p>\n <\/p>\n [\/et_pb_toggle][et_pb_toggle admin_label=”Are there any specific rules around gym usage?” title=”Are there any specific rules around gym usage?” _builder_version=”3.0.105″ open=”off”]<\/p>\n All organizations and\/or groups, when using the gymnasium for sporting activities are limited as below:<\/p>\n Approved Indoor Activities – Badminton, Basketball, Gymnastics, Handball, Martial Arts, Netball, Volleyball, Wrestling<\/p>\n Activities Permitted with Restrictions (please contact our office for details) – Indoor Soccer, Indoor Softball, Pickleball, Soft Lacrosse<\/p>\n Activities Not Permitted – Baseball, Cricket, Dancing, Fencing, Floor Hockey, Ringette, Roller Blading\/Roller Skating, Weightlifting<\/p>\n Proper footwear must be worn at all time – white soled running shoes, preferably ones used only in indoor facilities (non-marking running shoes) No street shoes or black-soled carbon-based running shoes allowed. Food and beverage consumption in the gym is not permitted; plain water is acceptable.<\/p>\n Use of the following items is strictly prohibited – tape of all kinds, any adhesive material or wax, weapons or replicas including Nerf guns, balloons, chalk, confetti, glitter, paint, permanent marker<\/p>\n <\/p>\n [\/et_pb_toggle][et_pb_toggle admin_label=”How do I access the building for my booking?” title=”How do I access the building for my booking?” _builder_version=”3.0.105″ open=”off”]<\/p>\n A district representative will always be on site for the entirety of your booking. They will unlock the main door or gym door (as specified on your booking) for you 10 minutes prior to your booked time and lock up once you depart at the end of your booked time.<\/p>\n [\/et_pb_toggle][et_pb_toggle admin_label=”Why does my Strata not qualify for a nonprofit rate?” title=”Why does my Strata not qualify for a nonprofit rate?” _builder_version=”3.0.105″ open=”off”]<\/p>\n Our nonprofit <\/span>rates are reserved for registered charitable societies or nonprofit organizations with a clear focus on community-based recreational or educational activities. <\/span>While strata corporations are technically a type of nonprofit legal entity, their primary function is to manage residential properties, and their meetings are typically focused on the specific needs and bylaws of the property and its owners, not the broader community. \u00a0<\/span><\/span><\/span><\/p>\n <\/p>\n [\/et_pb_toggle][et_pb_toggle admin_label=”Why do I need to digitally sign my invoice? Is it not already confirmed? ” title=”Why do I need to digitally sign my invoice? Is it not already confirmed? ” _builder_version=”3.0.105″ open=”off”]<\/p>\n A contract is considered active once a booking confirmation is issued by our office. This confirmation represents our formal agreement to reserve the space, and from that point forward, all policies are in effect.\u00a0<\/span><\/p>\n The digital signature process is not intended to initiate or confirm the contract itself. Instead, it serves as a means for the District to ensure that groups have reviewed and acknowledged our gym use guidelines and terms of use. It is an important step in ensuring transparency and mutual understanding, but it does not determine when the contractual obligations begin.<\/p>\n <\/p>\n [\/et_pb_toggle][et_pb_toggle admin_label=”Can I rent the school for a social event?” title=”Can I rent the school for a social event?” _builder_version=”3.0.105″ open=”off”]<\/p>\n Unfortunately, no. We do not allow rentals for social events such as weddings, birthday parties and dances.<\/p>\n [\/et_pb_toggle][et_pb_toggle admin_label=”Can I serve alcohol?” title=”Can I serve alcohol?” _builder_version=”3.0.105″ open=”off”]<\/p>\n Serving of any alcoholic beverages is not permitted on school properties without written approval of the Secretary-Treasurer. An approval letter must be applied for in writing to the Secretary-Treasurer, c\/o Burnaby School District, 4054 Norfolk Street, Burnaby, BC V5G 0C3. For more information please contact Deanna Azzara<\/a> at (604) 296-6900 ext. 661004.<\/p>\n [\/et_pb_toggle][et_pb_toggle admin_label=”What happens if it snows?” title=”What happens if it snows?” _builder_version=”3.0.105″ open=”off”]<\/p>\n School closure information will be posted on the district website<\/a>. You can also view our winter weather procedures<\/a> for a listing of radio stations that will provide updates. For weekend rentals groups, the Facility Rentals office will send out communication via email as early as possible once a snow closure is declared.<\/p>\n [\/et_pb_toggle][et_pb_toggle admin_label=”How do I rent a grass or artificial turf field?” title=”How do I rent a grass or artificial turf field?” _builder_version=”3.0.105″ open=”off”]<\/p>\n All Burnaby School District fields that are available to rent are booked through the City of Burnaby Parks Allotment office. Please contact them directly. Thank you.<\/p>\n